Mailjet
All Systems Operational
Mailjet App   Operational
Website (Mailjet.com)   Operational
SEND API   Operational
REST API   Operational
Event API   Operational
Incoming SMTP   Operational
Outgoing SMTP   Operational
Passport   ? Operational
Email Content   Operational
Statistics Display   Operational
Premium Features   Operational
Subscription Widget   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2017

No incidents reported today.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Resolved - The incident is now over, all our service is UP and stable, there's only a small delay on statistics updating.
If you are still facing issues, please contact our support team by opening a ticket on https://app.mailjet.com/support/ticket
Nov 9, 12:58 UTC
Update - We currently have an high load on our webservers, your account may be reachable with difficulty, but your emails are now sent out properly
Nov 9, 10:35 UTC
Monitoring - We are more than 90% UP again, still working to restore minor services.
Nov 9, 10:20 UTC
Update - OVH's optical network starts to come back, still with degraded performances, we are working hard to have all our service UP again.
Nov 9, 09:56 UTC
Update - The issue is still ongoing. Here is more information for you about the situation:

Marketing Emails:
-Any marketing emails that you have sent before or during the incident (either via our user interface or via SMTP) are stored. They will be sent as soon as the incident is resolved. It is important NOT TO re-send your campaigns or they will be sent twice.

Transactional Emails:
-Any transactional emails sent before the incident are stored and will be sent as soon as the incident is resolved.
-Any transactional emails sent during the incident were not able to reach OVH’s servers at all. This means that they were not saved and will not be delivered once the incident is resolved.

We are deeply sorry that you are affected by this problem and we understand how urgent this is for you. We are working tirelessly to find a solution with OVH.
Nov 9, 09:34 UTC
Identified - The incident's root cause is identified, on OVH's network infrastructure.
Nov 9, 07:53 UTC
Investigating - One of our hosting providers is currently facing a major network outage.
We're actively working with them to mitigate the issue.
Nov 9, 07:18 UTC
Nov 8, 2017

No incidents reported.

Nov 7, 2017
Resolved - All the statistics lag have been catched up during the night, and there is no delivery delay anymore, this incident is now closed.
If you have any question related to this issue, please open a ticket to our support team.
Nov 7, 08:53 UTC
Monitoring - This incident has generated delays on statistics updating, we are currently catching up the stats, it could take few hours to be up to date. Because of this stats lag, you may not see the emails you've sent on your account, it doesn't means it has not been sent, please do not re-send your emails.
Nov 6, 17:47 UTC
Update - Processing has been started, and the Front Office is again available.
You may have some delays on the email delivery of the emails sent during the incident, the new mails should be sent immediately.
If you have any question regarding this incident, please contact our support team via ticket on https://www.mailjet.com/support/ticket.
Nov 6, 17:36 UTC
Update - In order to have the incident resolved more quickly, the email processing has been temporarily suspended, so the emails you are sending are properly queued on our servers, but not processed/sent immediately.
Nov 6, 17:27 UTC
Identified - You may be experiencing issues when connecting/accessing your Mailjet account, our technical team is investigating the issue. No emails have been lost, if you have sent a campaign, don’t resend it, it is likely to be sent twice.
If you have any questions about this issue, please create a ticket with our support team through: https://www.mailjet.com/support/ticket.
Nov 6, 17:21 UTC