tag:mailjet.statuspage.io,2005:/historyMailjet Status - Incident History2024-03-29T00:06:04ZMailjettag:mailjet.statuspage.io,2005:Incident/194020432023-12-11T19:28:52Z2023-12-11T19:28:53ZMessage Sending Delay<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Update</strong> - Remediation is still in progress and outbound mail continues to be delayed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Update</strong> - Different fixes are being implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/187306022023-10-09T15:55:43Z2023-10-09T15:55:43ZCustomers might experience a delay in statistics or showing messages in queued status. All emails are processed and sent<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:32</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/185067142023-09-15T04:40:06Z2023-09-15T04:40:06ZMessage Sending Delay<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>04:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>04:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Investigating</strong> - Mailjet Engineering is investigating an email sending delay.</p>tag:mailjet.statuspage.io,2005:Incident/177068942023-06-28T09:52:09Z2023-06-28T09:52:09ZDegraded performance on campaign scheduling<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Update</strong> - Some customers may report degraded performance on sending campaigns or campaigns scheduled not being sent. Our teams are currently investigating this issue.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>08:06</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>07:59</var> UTC</small><br><strong>Investigating</strong> - Some customers may report that scheduled campaigns are not being sent. Our teams are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/176718032023-06-24T12:12:39Z2023-06-24T12:12:40Z503 errors in the API<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Investigating</strong> - Some customers might be experiencing 503 errors coming from our APIs, our team is investigating the issue.</p>tag:mailjet.statuspage.io,2005:Incident/176552262023-06-22T21:44:43Z2023-06-22T21:44:43ZMessages experiencing delays in their delivery<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Monitoring</strong> - We are continuing to monitor outbound mail queues and will provide the next update when outbound mail is being delivered within normal thresholds.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Update</strong> - A resolution has been put in place and systems are stabilized. We are still processing outbound mail queues and customers may still see delays in outbound email.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Update</strong> - The issue has been remediated and systems are beginning to process normally, but outbound mail is still delayed. Next update in one hour.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Update</strong> - Engineers continue to work on the issue and are restarting services which may temporarily impact other services.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Identified</strong> - Engineers have identified the issue and are continuing to work on a resolution.</p>tag:mailjet.statuspage.io,2005:Incident/176405402023-06-21T10:08:15Z2023-06-21T10:08:16ZIntermittent access issues and slowness on the application<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>10:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:43</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/175079652023-06-08T18:24:26Z2023-06-08T18:24:27ZThe application is unreliable for some customers.<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>06:52</var> UTC</small><br><strong>Identified</strong> - We're still investigating the issue. Our team identified a potential root cause and we're working on its resolution.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>02:38</var> UTC</small><br><strong>Investigating</strong> - We're noticing some issues with how the application is performing. The team has started the investigation. We will provide an update as soon as the issue is identified.</p>tag:mailjet.statuspage.io,2005:Incident/171626672023-05-06T10:31:38Z2023-05-06T10:31:39ZDegraded performance and delays with campaign sending and processing<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Resolved</strong> - This incident had been resolved, the issue was identified and currently marked as resolved.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that impacts campaign sending and processing</p>tag:mailjet.statuspage.io,2005:Incident/169795412023-04-27T09:56:53Z2023-04-27T09:56:55ZIntermittent Mailjet app access and scheduling campaign issues<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>08:52</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>08:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/168370272023-04-12T14:44:12Z2023-04-12T14:44:12ZLogin Issues with Mailjet Application<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/168069842023-04-10T23:30:42Z2023-04-10T23:30:43ZDegraded performance on contact list uploads and export features<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>23:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Update</strong> - We are still working on a resolution.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>08:53</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is been implemented</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting contact list uploads, segment calculations, and other export functionalities within Mailjet</p>tag:mailjet.statuspage.io,2005:Incident/162226762023-02-21T16:08:18Z2023-02-21T16:08:19ZIntermittent access issues<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/160735822023-02-09T12:51:39Z2023-02-09T12:51:40ZInconsistent performance editing and saving templates in the Email Editor<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:56</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/160655872023-02-09T12:50:44Z2023-02-09T12:50:44ZInconsistent performance accessing the Email Editor<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Identified</strong> - Our teams have detected inconsistent performance when accessing the Email Editor. This is related to a cache issue that will be automatically resolved tomorrow 2pm CEST time. We have determined that a workaround is to clear your cache or attempt to log in using a different browser. Please contact your support team if you have any further questions.</p>tag:mailjet.statuspage.io,2005:Incident/159404562023-01-26T21:43:34Z2023-01-26T21:43:34ZIntermittent login access and campaigns management performance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:25</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:11</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/159356702023-01-25T23:03:13Z2023-01-25T23:03:14ZMissing stats under campaigns<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>23:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>21:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/156992912022-12-23T13:05:03Z2022-12-23T13:05:04ZSlowness on the Application<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/151698662022-12-14T17:53:19Z2022-12-14T17:53:19ZSome HTTPS personalized tracking links currently not working<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/141548942022-12-02T11:26:16Z2022-12-02T11:26:17ZHTTPS personalized tracking links currently not working<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:09</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/127104022022-11-03T23:15:08Z2022-11-03T23:15:10ZPassport Builder Inaccessible<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>23:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>23:05</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>22:52</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where the Passport page is incorrectly redirecting to Campaigns.</p>tag:mailjet.statuspage.io,2005:Incident/118030332022-10-10T14:12:07Z2022-10-10T14:12:08ZMessage sending is being deferred for some customers<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mailjet.statuspage.io,2005:Incident/111086452022-09-12T20:11:52Z2022-09-12T20:11:52ZTemplate builder reports into 500 error page<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>20:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:mailjet.statuspage.io,2005:Incident/111057312022-09-12T11:07:54Z2022-09-12T11:07:55ZIntermittent failures accessing templates<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:mailjet.statuspage.io,2005:Incident/111049782022-09-12T08:50:23Z2022-09-12T08:50:24ZAPI V3 Error Reports<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:07</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:58</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:47</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>