Dear Mailjet Clients,
Yesterday (November 21st at 17:25 UTC), a major technical issue at our hosting provider caused an outage lasting 66 minutes for Mailjet clients using our App, REST API and Event API. At 18:29 UTC their team resolved the issue.
Providing you, our Mailjet client, a service you can rely on at all times is our goal. On behalf of the Mailjet team, I want to sincerely apologise that we couldn't provide you this yesterday.
Our CTO is already working with our network provider's management team. Together, we're putting in place an action plan to make sure that this isolated incident doesn't happen again.
As a Mailjet client, you are very important to us. Thank you for your patience and if you have any additional questions don't hesitate to contact us at https://www.mailjet.com/support/ticket.
Alexis Renard, CEO Mailjet