Incoming SMTP issue

Incident Report for Mailjet

Resolved

This incident has been resolved.

Posted May 25, 2018 - 13:46 UTC

Monitoring

A fix has been deployed, our SMTP servers are back online with full capacity. We are still monitoring the situation to make sure everything is stable.

Posted May 25, 2018 - 13:25 UTC

Investigating

We have been experiencing an outage on our incoming SMTP servers, your messages could be rejected with the following error:
“451 4.3.0 Error: queue file write error”
Our technical team is already working hard to resolve this issue, based on the best SMTP practices, when a SMTP server returns a 4.x.x error, you should put back your email on a queue, and retry sending later.
We will update this page as soon as we have more information.
If you have any urgent questions, you can contact our Customer Support team here: https://www.mailjet.com/support/ticket/

Posted May 25, 2018 - 13:01 UTC

This incident affected: Incoming SMTP.